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Evidence Guide: RIIQUA501D - Implement, monitor and develop quality management plans

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

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RIIQUA501D - Implement, monitor and develop quality management plans

What evidence can you provide to prove your understanding of each of the following citeria?

Identify opportunities to develop the framework for quality management plans

  1. Access, interpret and apply quality management documentation and ensure the work activity is compliant
  2. Develop and document quality objectives, in consultation, to align with organisational objectives
  3. Identify and communicate the standards for quality management systems procedures
  4. Consult with others to review and improve the quality management plans
  5. Include quality management responsibilities to job descriptions and duty statements
Access, interpret and apply quality management documentation and ensure the work activity is compliant

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and document quality objectives, in consultation, to align with organisational objectives

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and communicate the standards for quality management systems procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult with others to review and improve the quality management plans

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Include quality management responsibilities to job descriptions and duty statements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement processes for encouraging the development of ideas to support the quality management plan

  1. Identify existing or potential quality issues, obtain ideas from others regarding improvements, providing prompt consideration and feedback to maximise potential benefits
  2. Clearly and concisely communicate to others the benefits of quality site procedures and practices
  3. Prepare written documents, procedures and practices in consultation with others
  4. Identify, maintain and monitor the information sources
  5. Actively seek commitment from others to the implementation of quality management plans
Identify existing or potential quality issues, obtain ideas from others regarding improvements, providing prompt consideration and feedback to maximise potential benefits

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clearly and concisely communicate to others the benefits of quality site procedures and practices

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare written documents, procedures and practices in consultation with others

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify, maintain and monitor the information sources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Actively seek commitment from others to the implementation of quality management plans

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement the quality plan

  1. Document how the quality management plan will be introduced or enhanced
  2. Provide information and resources for the implementation of the quality management plan, in a form readily accessible to others, in a timely and consistent manner
  3. Provide required training and support to others on the implementation of the quality management plan
  4. Maintain quality management plan records
Document how the quality management plan will be introduced or enhanced

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide information and resources for the implementation of the quality management plan, in a form readily accessible to others, in a timely and consistent manner

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide required training and support to others on the implementation of the quality management plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain quality management plan records

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and update the quality management processes

  1. Monitor the reviews statistics and outcomes of the systems procedures, in consultation with others, if procedures and practices need to be modified to meet quality management plan targets
  2. Amend the quality management plan and its implementation when changes are anticipated
  3. Retain documentation stating reasons for changes
Monitor the reviews statistics and outcomes of the systems procedures, in consultation with others, if procedures and practices need to be modified to meet quality management plan targets

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Amend the quality management plan and its implementation when changes are anticipated

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Retain documentation stating reasons for changes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

1 Identify opportunities to develop the framework for quality management plans

1.1 Access, interpret and apply quality management documentation and ensure the work activity is compliant

1.2 Develop and document quality objectives, in consultation, to align with organisational objectives

1.3 Identify and communicate the standards for quality management systems procedures

1.4 Consult with others to review and improve the quality management plans

1.5 Include quality management responsibilities to job descriptions and duty statements

2 Implement processes for encouraging the development of ideas to support the quality management plan

2.1 Identify existing or potential quality issues, obtain ideas from others regarding improvements, providing prompt consideration and feedback to maximise potential benefits

2.2 Clearly and concisely communicate to others the benefits of quality site procedures and practices

2.3 Prepare written documents, procedures and practices in consultation with others

2.4 Identify, maintain and monitor the information sources

2.5 Actively seek commitment from others to the implementation of quality management plans

3 Implement the quality plan

3.1 Document how the quality management plan will be introduced or enhanced

3.2 Provide information and resources for the implementation of the quality management plan, in a form readily accessible to others, in a timely and consistent manner

3.3 Provide required training and support to others on the implementation of the quality management plan

3.4 Maintain quality management plan records

4 Monitor and update the quality management processes

4.1 Monitor the reviews statistics and outcomes of the systems procedures, in consultation with others, if procedures and practices need to be modified to meet quality management plan targets

4.2 Amend the quality management plan and its implementation when changes are anticipated

4.3 Retain documentation stating reasons for changes

Required Skills and Knowledge

1 Identify opportunities to develop the framework for quality management plans

1.1 Access, interpret and apply quality management documentation and ensure the work activity is compliant

1.2 Develop and document quality objectives, in consultation, to align with organisational objectives

1.3 Identify and communicate the standards for quality management systems procedures

1.4 Consult with others to review and improve the quality management plans

1.5 Include quality management responsibilities to job descriptions and duty statements

2 Implement processes for encouraging the development of ideas to support the quality management plan

2.1 Identify existing or potential quality issues, obtain ideas from others regarding improvements, providing prompt consideration and feedback to maximise potential benefits

2.2 Clearly and concisely communicate to others the benefits of quality site procedures and practices

2.3 Prepare written documents, procedures and practices in consultation with others

2.4 Identify, maintain and monitor the information sources

2.5 Actively seek commitment from others to the implementation of quality management plans

3 Implement the quality plan

3.1 Document how the quality management plan will be introduced or enhanced

3.2 Provide information and resources for the implementation of the quality management plan, in a form readily accessible to others, in a timely and consistent manner

3.3 Provide required training and support to others on the implementation of the quality management plan

3.4 Maintain quality management plan records

4 Monitor and update the quality management processes

4.1 Monitor the reviews statistics and outcomes of the systems procedures, in consultation with others, if procedures and practices need to be modified to meet quality management plan targets

4.2 Amend the quality management plan and its implementation when changes are anticipated

4.3 Retain documentation stating reasons for changes

Evidence is required to be collected that demonstrates a candidate’s competency in this unit. Evidence must be relevant to the roles within this sector’s work operations and satisfy all of the requirements of the performance criteria of this unit and include evidence that the candidate:

locates and applies relevant legislation, documentation, policies and procedures

works effectively with others to undertake and complete effective implementation, monitoring and development of quality management plans to meet all required outcomes including:

preparing for and organising work activities to meet all task requirements

communicating clearly and concisely with others to receive and clarify work instructions

using a range of communication techniques and aids to advise others of work activity and exclusion zones

demonstrates completion of the implementation, monitoring and development of quality management plans that safely, effectively and efficiently meets all of the required outcomes on more than one (1) occasion including:

developing and documenting quality objectives

identifying and clearly communicating standards for quality management systems

identify and develop quality management responsibilities against job descriptions

identify and recommend improvements to quality processes

provide training and support for implementation of the quality management plan

monitor, review and implement changes to the quality management plan

process written records and reports

The candidate must demonstrate knowledge of implement, monitor and develop quality management plans through:

accessing, interpreting and applying the organisation and site requirements and procedures

identifying client and manufacturer quality requirements

implementing quality management plan procedures and requirements

maintaining human resources qualify outcomes through preparing job descriptions, duty statements

working toward continuous quality improvement processes

complying with quality management plan monitoring and review procedures and processes

methods of identifying appropriate action based on cost, health, safety, and quality issues

work procedure/instruction writing

quality management reporting and recording procedures